Refund Policy

At Cordova Financial we are committed to helping clients improve their credit profile. While we work diligently, by law we cannot promise specific outcomes, score increases, or timing. A refund of up to 100% of total fees may be considered only if ALL of the following conditions are met:

• Cordova Financial did NOT inform the Client in writing that credit repair efforts can sometimes initially cause scores to decrease.
• Client remained current on all payments with no returned (NSF) payments and completed all payments per the agreement.
• Client remained current on all payments owed to Cordova Financial LLC and satisfied the full payment schedule.
• Client followed all guidance provided in the credit improvement plan. (Excessive time spent in ad hoc communication reduces allocated service time and may impact results).
• On all existing and any newly obtained credit lines (recommended or otherwise), Client made at least the minimum payment on time as advised.
• Client was never late and always paid at least the minimum amount due on all existing or newly acquired trade lines during the agreement term.
• Client consistently followed at least one of the recommended score‑building strategies documented in the plan.